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KÜHL® Careers

Customer Support Representative

Reference: [email protected]

KÜHL is looking for a highly motivated, enthusiastic, and passionate employee to add to our Customer Support team. As a member of the KÜHL Customer Support team, you will be expected to provide a wide variety of customer support to KÜHL customers and fellow co-workers. Here at KÜHL, we strive to build lasting relationships with ALL of our customers. We are hardworking, quick thinking, and the resident experts of all things KÜHL.

Main Job Tasks and Responsibilities

  • Process customer product returns
  • Process customer repairs and return to them
  • Complete warranty assessment, processing and communication
  • Entering orders for end-users and other teams at KUHL as needed

Job Requirements

  • Customer-oriented attitude, with a natural desire to help others
  • Minimum of three years’ experience in customer service and/or sales
  • Strong written and verbal communication skills
  • Strong interpersonal communication skills, with a positive attitude
  • Excellent organizational skills and a desire to proactively address issues
  • Must be able to multitask and excel in a fast-paced environment
  • Previous customer or dealer service experience is a plus

Key Competencies

  • Attention to detail, accuracy and a natural sense of urgency
  • Excellent verbal and written communication skills
  • Strong organizational skills and information management
  • Skilled at problem analysis, problem-solving and brainstorming
  • Positive team member philosophy and customer service attitude
  • Proficiency in Outlook, Word, and Excel
  • Self-Motivated with ability to multi-task
  • Experience in the retail side of the Outdoor Industry a plus

Benefits

  • Family health insurance provided by KÜHL after 30 days of employment
  • On-site gym/workout room with shower facilities
  • Daily lunches prepared by our private chef
  • Competitive compensation
  • Paid time off
  • Employee discount
  • 401k

Job Type: Full-time Job Location: Salt Lake City, UT

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