Our innovative clothing and outdoor clothing with exclusive fabrics, unique weaves, vintage patina dye's and river wash process create authentic character. Our articulated, gusseted and precise designs provide a fit that is pure comfort. They define a movement. With customer service that is second to none. Our fashionable outdoor and adventure clothing products are guaranteed to satisfy your lifestyle.
If the item you order from Kühl Clothing Company does not meet your satisfaction, you may return the item for replacement. Postage will only be paid for due to defects or errors in shipping. We enclose a return form with every mail order package. Kühl extends the return policy for Holiday Gifts (either purchased or received) to the end of January. You will need to ensure that all tags are intact and garment is in proper condition.
Damage caused by normal wear and tear can be repaired for a reasonable charge. By law, garments sent for repair must be clean, please wash the item before mailing it. If your item fails due to issues with materials or workmanship, Kühl will repair the item to original specifications of the product free of charge. If the product is irreparable or the cost of the repair exceeds the cost to replace, Kühl will replace the item. Postage will only be refunded due to a defect in manufacturing or an error in shipping.
Items sold at an extreme discount, which may have been a sample or may be slightly blemished, sold at outlets or special events are not covered under Kühl Clothing's return/exchange policy.
Please print out/complete a copy of the Kühl Return/Exchange Form. Ensure the item is clean and place in package with a copy of the form. Shipping: Please be sure to ship with a carrier that provides you with tracking information and insurance. Typical turnaround times, generally 3 weeks upon receipt of the item, may vary due to periods of high volume.
KUHL USA -
ATTN Returns
1635 South 5070 West
Suite C
Salt Lake City, UT 84104
Returns and Exchanges Form - Returns and Exchanges.pdf
Kühl does not replace an item damaged by neglect to follow care instructions. Be sure to follow the garments care guidelines! Items warranty is only extended for verified causes. Contacting us in these cases first may save you time and shipping cost. 800-252-3185
This is the web site of KUHL USA. We can be reached via email at customerservice@kuhl-usa.com. For each visitor to our web site, our web server automatically recognizes no information regarding the domain or e-mail address.
We collect the e-mail addresses of those who subscribe to our newsletter and order our products. Information collected from customers is used for order notification and to send product information only. It is not shared with other organizations for commercial purposes.
All emails contain an unsubscribe link which can be used to opt-out. Alternatively, you can email customerservice@kuhl-usa.com to be removed from any mailing list. With respect to cookies: We do use cookies on the KUHL USA web site to store certain login details to make future visits quicker and easier for you.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
Kühl is moving our warehouse and shipping operation the week of June 18th through June 26nd. As a result, there will be a delay in shipping your order. If that's ok, we would like to offer you FREE shipping for this order if you place it during this time. We will resume shipping on June 25.
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