KÜHL^® Careers

RESPONSIBILITIES

• Order Management – Scheduling, confirmation, and adjusting for the US and Canada KÜHL Dealers.
• Oversight and management of an assigned sales territory working with independent sales representatives in that area.
• Answer all dealer/rep emails, phone calls, and other inquiries promptly and professionally.
• Provide concise answers to any questions, troubleshooting, or warranty issues.
• Proactively communicate issues affecting order delivery or status to dealers, buyers, reps, and the KÜHL Sales Team.
• Work with KÜHL dealers and reps to modify orders or adjust ship windows to allow for back-orders. Provide accurate lead times, ship dates, and detailed information about back-ordered product(s).
• Work with EDI partners to set up and maintain order receipt, invoice processing, and other EDI functions.
• Work closely with other departments at KÜHL such as production or accounting to better answer dealer's or sales reps' questions.
• Be knowledgeable of current inventory position and product availability to answer inventory-related questions and produce reports for dealers and reps.
• Process customer product returns and exchanges promptly with appropriate follow-up communication.
• Warranty assessment, processing, and communication following KÜHL’s predetermined warranty and exchange guidelines.

EXPECTATIONS

• Manage and support wholesale accounts with a strong customer-first mindset, ensuring exceptional service while aligning with the best interests of KÜHL®.
• Communicate clearly and professionally with sales reps, accounts, and internal departments via email, phone, and Teams, demonstrating excellent written and verbal communication skills.
• Maintain a high level of accuracy and attention to detail when managing information, orders, and customer data.
• Organize and prioritize multiple tasks effectively, demonstrating a natural sense of urgency in a fast-paced, high-workload environment.
• Collaborate as a positive, reliable team member while also operating independently with strong self-motivation.
• Utilize strong computer and technical skills, including high proficiency in Microsoft Excel, Word, Outlook, and Teams; EDI experience is a plus.
• Apply analytical and organizational skills to anticipate challenges and continuously improve processes.

QUALIFICATIONS

• Minimum two years of experience in wholesale account management, customer service, and/or sales.
• Relevant education or experience preferred, including an associate or bachelor’s degree in Business, Accounting, or a related field.

PHYSICAL REQUIREMENTS

• Involves sitting for long periods of time with occasionally standing or walking
• Frequent alpha/numeric keyboarding
• Ability to view a computer for a long period of time
• Generally not required, lifting, and carrying up to 10 pounds

BENEFITS

• Health, vision and dental insurance benefits start on the first of the month following 60 days of employment – Health is 100% paid for by KÜHL®
• 401k with matching
• Competitive compensation plus bonus opportunity
• Paid time off - starts after 6 months of employment
• Employee discount on KÜHL® products
• Daily lunches prepared by our in-house chefs

Job Type: Full-time Monday-Friday (In-office position) Location: Salt Lake City, UT

An equal opportunity employer, KÜHL® does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation or marital status. KÜHL® only hires individuals authorized for employment in the United States.