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RETURNS

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WELCOME TO KÜHL® QUICK RETURNS

Items can be returned within 45 days from the date of purchase and must be in new, unworn, unwashed condition with the tags still attached. We do not offer exchanges. Instead, we accept returns of item(s) purchased on kuhl.com for a refund back to the original form of payment. If you place a new order on your account within 24 hours of creating a Quick Return, you will receive free ground shipping at checkout.

KÜHL® quick returns

CLICK HERE TO START A QUICK RETURN

Quick Returns are available to customers in the lower 48 states. To create a KÜHL® Quick Return, click on the blue box above to sign into your KÜHL account and select the eligible items you wish to return for a refund. Once your return request is complete, you will be able to print a UPS return label for $7.50 which will be deducted from your refund.

Customers in HI, AK, US territories, and abroad  will need to use their own shipping carrier. If you return the package on your own, please retain the tracking number for your records. KÜHL is not responsible for lost, misdirected, or undelivered shipments.

Return to:

KÜHL® USA - ATTN Returns
1420 South 4800 West, Suite G
Salt Lake City, UT 84104

Customers in Canada who ordered from the US site may return to our Canadian Warehouse but will need to use their own shipping carrier. If you return the package on your own, please retain the tracking number for your records. KÜHL is not responsible for lost, misdirected, or undelivered shipments.

Return to:

KÜHL® Canada - ATTN Returns
NRI Distribution Inc.
8205 Dallas Drive
Kamloops, BC
V2C 6X2

Gift Returns must be coordinated in advance by calling Customer Service at 1-888-218-3181. To proceed, you will need to provide the order number, purchaser's name, and email used to place the order.

Gift items originally purchased on kuhl.com can be returned within 45 days from the purchase date. They must be in new, unworn, unwashed condition with the tags still attached.

Once your gift return is processed, you will receive an email with an e-Gift card to redeem online at kuhl.com during checkout.

Items purchased from a KÜHL authorized retailer must be returned to the same location to facilitate the return.

RETURNS FAQ

If you used guest checkout, and you want to create a return, click HERE or select forgot your password to set up an account.

Please note: If you received your item as a gift or have questions about whether your item is eligible, please contact us by email at [email protected]  or call 1-888-218-3181 for assistance with your return.

If you live in Hawaii, Alaska, US territories, or abroad and purchased from the US website, you will need to arrange your own shipping. Please see the shipping address for KÜHL®  Returns listed above and enclose a copy of your packing slip, order number, or email under which your return was purchased.

Please be sure to ship with a carrier that provides tracking information, such as USPS, UPS, or FedEx. We suggest adding insurance to your shipment as well.  KÜHL® will not be responsible for lost, misdirected, or undelivered shipments.

If you purchased on the Canada site and need to return your items, visit  Canada Returns.

You are welcome to send the package back to the address above using your own shipping to avoid the $7.50 cost of using our label. Please include the packing slip or your name and order number in the package, so we know who to refund.

Please contact us by email at [email protected] or call 1-888-218-3181 if there are any issues with your order.

Yes, if the items were purchased through the same KÜHL account you may return as many eligible items as you wish with one return shipping label.

The shipping label provided is for ground shipping and may take 5 to 7 business days to arrive at our facility. Once the package arrives, it will be processed within three business days. Please note, during seasonal holidays that timeframe may increase.

You will receive an email notification once your return has been processed. The refund will be issued to the original payment method and can take 3 to 5 business days to post to your account depending on the financial institution. Original shipping costs are non-refundable.

For purchases made partially with a gift card, the funds will be credited back to the gift card first then the remaining amount back to the original payment method.

Yes. Visit one of our KÜHL-owned stores in Park City, San Francisco, Jackson Hole, or Seattle with your eligible kuhl.com  items you wish to return, along with your order number, and they will return them for you.

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