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FAQ

Frequently Asked Questions

Ordering

Can I combine or change an order?

We cannot combine or make changes to an order but you may cancel within 60 minutes of submitting by returning to your order history page on kuhl.com and clicking cancel.

How can I cancel my order?

You may cancel within 60 minutes of submitting by returning to your order history page on kuhl.com and clicking cancel. Need help? Give us a call at 888-218-3181, Mon - Fri from 7 a.m. to 7 p.m. (MST) and Sat - Sun from 8 a.m. to 4 p.m. (MST).

What methods of payment are accepted at kuhl.com?

Kuhl.com currently accepts Visa, Mastercard, American Express, Discover, PayPal and KÜHL® gift cards.

Shipping

Where do you ship from?

All orders (international included) ship from our warehouse located in Salt Lake City, UT.

When will my order ship?

We work hard to process and ship orders within 1-2 business days. Holiday closures may impact this timeframe. We will email your shipping confirmation including tracking once your order has shipped.

How long does my order take to arrive if I use an expedited shipping method?

  • Next-Day Air - You will receive your order two business days after placing the order. The order processes the following business day and is then in transit for one more day.
  • 2nd Day Air - You will receive your order three business days after placing the order. The order processes the following business day and is then in transit for two more days.

Please keep in mind, Saturday and Sunday are not considered business days and your package will not move during those days.

Are you able to ship internationally?

For all orders placed on our U.S. website for delivery to Canada, duties, taxes and other fees are the responsibility of the recipient, and these fees will be due at the time of delivery. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and KÜHL will not refund the abandoned order unless returned to us.

For all orders placed on our U.S. website for delivery to countries outside of the US other than Canada, you should automatically be sent to our international shipping checkout screen.

Why does my USPS tracking number not apply to my order?

USPS recycles tracking numbers, and therefore, can take up to 1-2 business days to update information for your current shipment. Please check back with USPS to view updates with your particular shipment.

Do you offer free shipping?

KÜHL Free Shipping Terms & Conditions.

Free standard shipping on online orders for a limited time within the contiguous United States.

Order value must equal $99.00 or more before applicable tax and shipping charges.

Shipping to Alaska, Hawaii, APO, FPO, DPO addresses are excluded.

Offer not valid on return shipments or prior purchases.

Do you ship to freight forwarders?

KÜHL does not ship to Freight Forwarders under any circumstances. If you place an order shipping to a freight forwarder, your order may be canceled and payment authorization voided.

Returns

What is your return policy?

Our return policy can be found here.

How do I process a warranty claim?

Visit our warranty page here.

General

Can you see what your dealers have in inventory?

Unfortunately, we do not have access to our dealers’ inventory. Please feel free to call us and we will be happy to help you find what you are looking for. Check out Locally.com for product near you.

Are product colors identical to those shown in the pictures?

We have made every effort to display products exactly as they will look when you receive them. The pictures may appear differently depending on the monitor that you view them on.

I am an Industry and/or Outdoor Professional and would like to sign up for your Pro Deal, how do I go about applying?

Please go to www.kuhl.com, and click on Pro Sales at the bottom of the page. From there, apply and someone from our Pro Sales team will be in contact with you.

Can you send me some KÜHL® stickers?

Yes we can. Head over to our Stickers page for more information.

KÜHL Company Story

What is KÜHL clothing?

Born in the Mountains™, KÜHL is the art of performance and casual style. We make premium performance clothing including pants, shorts, shirts and jackets for men, women, boys and girls. From technical outdoor to rugged workwear to lightweight hiking pants, KÜHL lets you go farther and stay comfortable from the high seas to snowy summits.

Where is KÜHL clothing from?

KÜHL’s headquarters and distribution center is located in Salt Lake City, Utah.

Is KÜHL a German company?

KÜHL is an American company with a passion for mountain culture.

What does KÜHL mean?

KÜHL is a German word that literally means “cool”. In Scandinavia KÜHL is slang for “fun”.

Part of the inspiration for the name came from KÜHL’s original master pattern maker for over 20 years, Holger Kuhr. “Hoagie” was born in Germany and created our legendary 3-D engineered patterning, designed to move with bodies in motion.

When was KÜHL founded?

KÜHL began as Alfwear in 1983. The name KÜHL was trademarked and introduced in 1994 at the Outdoor Retailer trade show.

Is KÜHL publicly traded?

No. KÜHL is fiercely independent and privately owned.

KÜHL Impact/Sustainability

Is KÜHL a good brand?

KÜHL’s passion is the product– the art and science of creating premium well-fitting and highly-functional performance clothing with casual style. Since KÜHL has no shareholders we don’t answer to anyone but you, our customers.

Is KÜHL an ethical company?

KÜHL is a product driven and independent company. Our passion is our people, who share the passion for the craft. KÜHL has paid 100% of our employee’s health insurance premiums for almost 20 years. Not many companies can say that. KÜHL also has two full-time chefs that provide a gourmet lunch every day at no charge to our staff.

Is KÜHL sustainable?

We are committed to being good to the planet and those on it. Many of our authorized dealers ask us to follow a set of corporate and environmental responsibilities. We are always striving to source responsibly, provide a higher quality of living for all involved, and make the best product with the least amount of environmental impact.

KÜHL Products

Is KÜHL made in the USA?

KÜHL does make products in the USA. We strive to support artisans that are passionate about what they make, so we source globally. Whether its wool from New Zealand, or fleece from Italy, we work with mills and suppliers that can deliver the high quality our customers demand.

Like most clothing brands, we rely on innovative partners to manufacture our products. Their facilities are found around the globe. We work directly with our partners to ensure their employees work in safe facilities that follow fair labor practices and earn a living wage.

Who sells KÜHL pants?

KÜHL is sold through national and international retailers and specialty outdoor stores. Our authorized dealer locator can be found here.

Where to buy KÜHL online?

Our online store is located at kuhl.com.

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