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FAQ

Frequently Asked Questions

Ordering

Can I combine or change an order?

We cannot combine or make changes to an order but you may cancel within 60 minutes of submitting by returning to your order history page on kuhl.com and clicking cancel.

How can I cancel my order?

You may cancel within 60 minutes of submitting by returning to your order history page on kuhl.com and clicking cancel. Need help? Give us a call at 888-218-3181 M-F 8am-5pm MST.

What methods of payment are accepted at kuhl.com?

Kuhl.com currently accepts Visa, Mastercard, American Express, Discover, PayPal and KÜHL® gift cards.

Shipping

Where do you ship from?

All orders (international included) ship from our warehouse located in Salt Lake City, UT.

When will my order ship?

We work hard to process and ship orders within 1-2 business days. Holiday closures may impact this timeframe. We will email your shipping confirmation including tracking once your order has shipped.

How long does my order take to arrive if I use an expedited shipping method?

  • Next-Day Air - You will receive your order two business days after placing the order. The order processes the following business day and is then in transit for one more day.
  • 2nd Day Air - You will receive your order three business days after placing the order. The order processes the following business day and is then in transit for two more days.

Please keep in mind, Saturday and Sunday are not considered business days and your package will not move during those days.

Are you able to ship internationally?

For all orders placed on our U.S. website for delivery to Canada, duties, taxes and other fees are the responsibility of the recipient, and these fees will be due at the time of delivery. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and KÜHL will not refund the abandoned order unless returned to us.

For all orders placed on our U.S. website for delivery to countries outside of the US other than Canada, you should automatically be sent to our international shipping checkout screen.

Why does my USPS tracking number not apply to my order?

USPS recycles tracking numbers, and therefore, can take up to 1-2 business days to update information for your current shipment. Please check back with USPS to view updates with your particular shipment.

Do you offer free shipping?

At this time, we do not offer free shipping.

Do you ship to freight forwarders?

KÜHL does not ship to Freight Forwarders under any circumstances. If you place an order shipping to a freight forwarder, your order may be canceled and payment authorization voided.

Returns

What is your return policy?

Our return policy can be found here.

How do I process a warranty claim?

Visit our warranty page here.

General

Can you see what your dealers have in inventory?

Unfortunately, we do not have access to our dealers’ inventory. Please feel free to call us and we will be happy to help you find what you are looking for. Check out Locally.com for product near you.

Are product colors identical to those shown in the pictures?

We have made every effort to display products exactly as they will look when you receive them. The pictures may appear differently depending on the monitor that you view them on.

I am an Industry and/or Outdoor Professional and would like to sign up for your Pro Deal, how do I go about applying?

Please go to www.kuhl.com, and click on Pro Sales at the bottom of the page. From there, apply and someone from our Pro Sales team will be in contact with you.

Can you send me some KÜHL® stickers?

Yes we can. Head over to our Stickers page for more information.

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